Why is my payment rejected?

There are several reasons your card might be rejected, in all cases we encourage you to contact our support in order to resolve the issue.

The most often causes are

  • You have entered the wrong payment details - just try again.
  • You don't have sufficient funds on your debit card to complete the donation.
  • Your IP is located in a high risk country and your card is issued in a different country.
  • Other reason our payment provider flag your payment as suspicious.
  • The card issuer rejects the transaction based on other reasons.

If it rejected by the card issuer (often your bank), we most often don't get any reason why, and you will have to contact the card issuer for the reason.


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