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Re-sending donation receipts

If a donor can't find their donation receipt, then you can re-send it. 

To re-send the receipt, go to your dashboard, then go to donations section and find/serach for the donation you want to re-send the receipt for. 

 

If it is possible to re-send the receipt there will be a button on the right side. If it isn't there, it will not be possible to re-send it. This could be the case if the donation was handled by OnlineFundraising.dk, it is an offline donation, or if the personal data of the donor have been deleted.

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You will have the option to add your own email adress as BCC. This way you will receive a copy of the receipt yourself. This can be helpful if the donor still can't find the receipt after it has been re-sent. You can also use this if the donor would like to receive the receipt on a different email address than what was used to donate with.

 

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