We require that all active accounts have a credit or debit card on file for billing of payment fees and subscription fees.
Note: We first start billing your credit or debit card when we have switched to the new pay-out setup coming end 2018. You will be notified explicitly when this happens for your organisation.
How to add a credit card
Go to your dashboard and find the submenu 'Billing'
On this page press 'Add credit card'
In the form that appears simply add the credit card details and press 'Add Credit Card'.
All major credit and debit cards are accepted
We won't charge anything on the credit card when you add it, only validate it.
How does billing work
We charge payment costs and BetterNow percentage-fees once a month. So after each month, we calculate these fees based on your donations, payment costs and subscription plan.
We charge this to the credit card and at the same time issue a receipt that states what you have been charged and for what.
The payment fees and BetterNow percentage-fees can never be more than what is paid out to you in donations.
If your subscription plan includes a monthly subscription payment, then this is charged independently each the 15th. So each the 15th we will charge the upcoming month's subscription payment.
Payment acquiring fees
Payment acquiring fees are charged directly by the payment acquire and subtracted before the funds are paid out. These fees will be detailed in the settlement reports.