The below is for our standard payment setup and isn't applicable to customers on the onlinefundraising.dk integration.
As soon as a new Clearhaus Settlement Report is ready (latest when you have received your payout), it will be available under Settlements in your dashboard.
Here you will see a list of all your settlement reports. It will have the pay-out date, the Descriptor (which is what will appear on you bank statement) and a reference number together with the payout amount.
You can access the details and the CSV report under 'View details'
Settlement Overview Page
Unde details you can see any amount that might have been subtracted in the settlement. There will always be the the card fees charged by Clearhaus, in addition to this you potentially have refunds and chargebacks.
Refunds is when a donation have been refunded. This could both be for donations in the past month or if you have had donations refunded, that was made even further back in time. You can see this by downloading the detailed transaction report.
Chargebacks are when a donor don't recognise a payment. This can either be because the donor have lost their card, due to card fraud or simply a donor regretting a donation and instead of asking for refund they sadly report it as a chargeback.
If a donation is reported for chargeback, we will reach out to you to handle it together, most often the chargeback is dropped after reaching out to the donor. Chargebacks are very rare for donations, as very few criminals use stolen credit cards for charitable donations.
Transactions reports (CSV file)
From the overview page you can download the detailed transaction reports.
The transaction report includes all the transactions that is include in a given pay-out/settlement. Row
The reports includes the following columns
merchant_id: This is your merchant ID with Clearhaus
settlement_batch_id: This is the ID of the settlement, will always be the same in a given file.
post_date: Date of the donation
reference: The payment ID given by Clearhaus
type: Can be either capture, refund or chargeback. Capture meaning a completed payment.
currency: The donation currency, will be the same on all donations
amount: Payment amount
fees: Clearhaus fees for the given payment
amount_payable: Amount subtracted the fees for the payment
card_scheme: Visa or Mastercard
card_type: Debit or credit
card_last_4: The last four digits of the card number
donation_id: This is the BetterNow donation ID that we have appended to the Clearhaus report