For Charities

Set up your BetterNow account

• Adding a link to your Terms and Conditions
• Add a credit card for billing (and how billing works)
• Navigating your dashboard

Navigation of the Backend/ Dashboard

• ★ I can't access my dashboard, what do I do?
• Set the reply-to email address for emails to donors
• How to update your bank account details
• Your charity profile for platforms (how to edit)
• Roles And Rights On BetterNow (Administrators vs Accountants)
• How to add an Administrator/Accountant

Projects

• ★ Create a project
• Publish a draft project
• Closing, Hiding or Deleting a project
• The "General Work" Project
• Fundraiser defaults and reference codes for fundraisers
• Header Banner Image

Reporting & Payouts

• ★ Export Data
• Data on Fundraisers
• Clearhaus Settlement Reports
• Donation Reports
• Payouts
• Information on fundraisers

See all 7 articles

Your personal profile

• ★ Reset your password
• How to delete your profile and account
• 2 Factor Authentication (2FA)
• How to change your profile and profile picture
• I can't find my fundraiser
• How to sign up

Managing Fundraisers

• Fundraiser Invitaitions
• Editing Fundraisers
• Delete or finish a fundraising page
• Notifications abut new and ended fundraisers
• Automated Supporter Emails
• How to write a message on a fundraiser page

Managing Donations

• ★ Offline Donations
• Re-sending donation receipts
• Donation refunds
• Editing comment/names on donations

Fundraiser Functionality

• Birthday and Anniversary Fundraisers (BETA)
• Sponsored Fundraisers - how they work and are configured
• Mobile Donations Forms
• Edit the 'created by' field
• Streamlabs for Live Streaming
• Notification on new donations

See all 8 articles

Events and Teams

• Teams
• How do I create an event?
• Event pages - User cases
• What is an event and why should I make one?

Payment methods

• Setting up Swish
• What text appear on the donors credit card statement?
• MobilePay Online

Donation Forms

• Address Fields
• Suggested donation amounts

Sites

• ★ Landing Page Settings
• Properly track subdomains in Google Tag Manager
• Fundraiser goal tracking with virtual pageviews
• How to configure the user flow for creating a fundraiser
• Analytics and Tracking

Integrations

• ★ Zapier: How to set up and troubleshoot
• OnlineFundraising.dk
• Zapier: Triggers and actions
• Streamlabs Integration

Privacy / GDPR

• User Deletion
• How to add additional text in connection with the acceptance of your privacy policy
• How to edit the consent statements for contact permissions
• Adding a link to your privacy policy

Various

• How fundraisers are sorted
• Set an external ID on fundraisers [BETA]

Tax Deductions and Gift Aid

• Tax Deductions and Reporting (Norway)
• Tax Deductions and Reporting (Sweden)
• Tax Deductions and Reporting (Denmark)
• Gift Aid Reporting

Languages

• Content translation

Stay updated

• Follow our system updates
• The BetterNow Blog